Emeridianlife is committed to transparent, fair dealings. This policy sets out your rights regarding returns, refunds, cancellations and warranty cover when purchasing from emeridianlife.com.
Emeridianlife designs and supplies premium GPS tracking devices and accessories for child safety, senior care, pet monitoring, and farm & livestock management. All devices operate on South African 4G LTE networks (Vodacom, MTN, Telkom, Rain) with no monthly subscription fees — tracking is free, forever, via the Beesure companion app.
All prices are listed in South African Rand (ZAR) and include VAT where applicable. Each device carries a 12-month manufacturer's warranty.
We want you to feel completely confident in your purchase. If for any reason you are not satisfied with your Emeridianlife device, you may return it within 14 days of delivery for a full refund — no restocking fees, no questions asked.
To qualify for a refund, the device must be returned in its original condition, including all accessories, packaging, and documentation. Items returned damaged or with missing components may be subject to a reduced refund at our discretion.
You may cancel your order within 10 days of payment, provided the item has not yet been dispatched from our warehouse. To cancel, contact us via WhatsApp or email with your order details and we will process the cancellation and full refund promptly.
If your order has already been shipped, it can no longer be cancelled — however, you are still covered by our 14-Day Money-Back Guarantee. Simply return the device to us once received and a full refund will be issued.
All refunds are issued to the original payment method used at checkout. Once we receive and inspect the returned item, the refund is processed within 5–7 business days.
Depending on your bank, it may take an additional 2–3 business days for the refund to reflect in your account.
Return shipping costs are the responsibility of the customer, except where the item is confirmed faulty or was received in error. In such cases, Emeridianlife will cover the cost of return shipping.
We recommend using a tracked courier service. Emeridianlife is not liable for items lost or damaged in transit during a return.
Every Emeridianlife device is covered by a 12-month manufacturer's warranty against defects in materials and workmanship. If your device develops a fault within the warranty period, we will repair or replace it free of charge.
Warranty claims are handled separately from the returns policy. Contact us with proof of purchase and a description of the fault to initiate a warranty claim.
The warranty does not cover damage caused by misuse, unauthorised modification, or normal wear and tear.
Our team is ready to help with returns, cancellations, or warranty claims. Reach us on WhatsApp or email.
This policy was last updated on 26 August 2026. Emeridianlife reserves the right to update this policy at any time; changes do not affect orders placed prior to the update.